A leading outsourcing partner, Atena Services helps customers increase their bottom-line by deploying the most suitable contact center operations for the business. With our help, you can have the benefits of a larger company while still getting personalized support directly from your own employees. As such, you save time because you don’t have to train new staff, handle incoming calls and emails, or pay for building space. We’ll even help with order processing, stock management, and data organization so that your business can smoothly integrate processes and reach synergy between various internal and outsourced departments.
From a business perspective, we make your relationship with us our #1 business concern. From your first call, we will listen, analyze and strategize around building a solution that’s best for your particular context. It’s all part of our commitment to deliver a true customer experience, as opposed to selling our own standardized service.
Throughout this relationship, we will put your needs first, simply because there’s a simple truth behind our business model: we’re only as successful as our clients are. As we build our relationship, we’ll strive to find out what you need from us and personalize every interaction to create value for you and your business.
As a service, your clients will enjoy having an expert explain in detail your product or services and help them get what they want. Customer satisfaction and retention are both important for a growing business and outsourcing your customer support to us means that you can focus on improving your products and services, making more sales, and building up a larger customer base.
Customer support is so much more than just answering customer questions. Customer experience begins before a customer even picks up the phone or logs an inbound ticket in your system. We adhere to stringent quality benchmarks to ensure we meet, and if possible, surpass our clients’ expectations. Besides effective handling of customer queries and enquires, our team of experts provides them with end-to-end solutions based on their needs.
When your customers are ready to buy, our team of inbound customer service agents is ready to take their orders. As your customer service department, we’ll offer information about your company, provide product details and answer questions to help them make informed buying decisions. We’ll also work with you to provide special incentives for inbound sales that you can use together with your upselling strategy.
We want your customers to experience the same level of customer service with you or your company that they would enjoy as if they were working directly with Atena. We will follow up with our customers on behalf of your company. Agents are trained extensively in proper telephone etiquette and will follow up with hard-to-reach customers whether we’re looking into lead qualification or customer research.
Our tech support team can help both your team and your customers with any general computer issues and troubleshoot their PC system. We can help customers with MS Word, Excel, PDFs, PowerPoints, Outlook and any other equivalents or even niche software / issues (given the time to train technicians and develop support processes). We can walk users through the process of installing software and even assist them when they are having hardware installation problems, depending on what your industry and business model is.
Voice of the customer (VOC) is an important factor to be managed and a significant opportunity to constantly improve your business, thus staying competitive in a constantly changing environment. Our services and process will be in line with your instructions regarding the handling of complaints, questions, issues, and feedback (be it negative or positive). Not only do we strive to improve customers’ satisfaction and even strengthen their loyalty to your brand but we also aim to bridge the gap between your clients and your business through assessing their complaints/ requirements and collaborating with other departments.
Hit the ground running with our premium quality outsourcing services and experience a better tomorrow. Whether you are looking for a single function back-office service or a full gamut of services, Atena Services’ state-of-the-art processes, experienced professionals, and proficiency in back-office & customer experience have been recognized by clients across industries.
