Transforming the way businesses communicate with customers to drive demand and conversion
Social media has become a powerful medium that can be seen as a huge growth opportunity by companies, depending on their ability to leverage social networks, influence audiences and manage public relations with carefully crafted communications. As such, we aim to give your social media team the ability to fully focus on growth by handing customer service interactions and optimizing that side of social media management.
On top of the current volume of customer support that goes through social channels, we need to consider that the world of social media and social networks is still constantly growing. More than three billion people are already connected, and more than 40 percent of the global population is active on at least one social network. With these large numbers, companies increasingly use social media platforms to communicate with their customers.
We offer a range of social media monitoring and management services to help optimize the online presence for businesses, celebrities, and individuals. We’ll monitor the relevant social media channels to make sure you’re getting the results you need; we’ll also advise on the best course of action in order to help manage any unwanted or unfair criticism.
With all the channels this world has to offer, staying on top of messages is becoming more difficult than ever before. With our business tools, you can manage and respond to your messages in one place. Stay on top of them all with incoming alerts, bookmarking requests for later, easy access to sent messages, and automatic message reminders based on previous replies.
Every business has a social media presence these days, which means that you – however big or small your company is – have to deal with the unpredictable world of social media. We’re here to help out should a crisis in the form of a tweet, Facebook post, email or blog piece erupt, and ensure it’s quickly dealt with. With carefully crafted communications, any crisis can be dealt with and, at times, even turned around completely.
Our team of community strategists and developers are well-versed in all facets of creating and running a successful, user-friendly community. From initial needs assessment to daily engagement and moderation, we have you covered for all of your social media network marketing needs.
Frequent communication is important to any crisis management plan, but with over 2 billion people using social media, traditional channels can be difficult. Our social media crisis management services provide a discrete and cost-effective way for companies or individuals to monitor their online presence within the context of their current marketing and crisis communications strategies.
Our social media monitoring services help you track, engage and measure your audience on every social network. We monitor and analyze the public conversation about you 24/7 to ensure you’re getting real-time insights that lead to smarter decisions. From one person or department, to an entire organization, we have a solution for you.
With our social media service, we will answer customers’ questions, assist with their issues, manage and resolve problems and provide information to our customers using a variety of channels (e.g., remote desktop support) in a helpful and professional manner.
You want to keep your existing customers happy and also be able to attract new ones. You want your corporate brands and business products to be highlighted and visible in the constant stream of information on social media. And you want to inform users about applying for an event, a job or sending in a comment, but you are not able to devote the necessary employees and resources to do so yourself. That’s where we come in!
As such, our expert customer service representatives work hard to provide clients with the after-sale support they deserve. This is why our team is made up of friendly, dedicated customer care agents that dedicate their time to becoming an extension of your company’s culture. We will listen closely to understand your needs and wants so that we can provide the best service for your business. Whether it’s a $50 or $500 account, we will treat them all with respect and build a relationship that is forged on trust and loyalty.
The core of our work lies in delivering your data to you in the most accurate, timely, and reliable manner is the primary concern for what we call our administrative services. We are your on-demand backroom support team with the highest standards for data accuracy, cleanliness, and consistency towards streamlining your business’ operations.
